CPI ALIO Pro Handleiding voor technici - Pagina 4

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CPI ALIO Pro Handleiding voor technici

About this Technician Guide for Troubleshooting

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About this Technician Guide for Troubleshooting
The intent of this document is to provide troubleshooting guidance for OEM and Operator field service technicians on performing diagnostics
on cashless payment related issues. There are further error codes available to the host system depending on the type of integration
performed and it is essential that the field service technicians have a high level of understanding of the system as a whole and how the
integration is implemented.
Customer sites or merchants should not attempt to perform diagnostics themselves and should contact their system provider (OEM or
Operator) for any concerns of failures.
The Alio Pro card reader is a PCI certified device there must be no attempt to open or modify the device. Any attempt to open or modify the
Alio Pro card reader may render the device unusable due to security protocols or make it susceptible to fraudulent attack.
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General Information

The Alio Pro card reader is the CPI All-In-One cashless hardware solution for unattended payment. It combines multiple payment
technologies in one device, including chip, contactless, swipe, and mobile phone payment apps. It delivers PIN-on-glass capability and a
large touchscreen with a customizable user interface.
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Published by CPI
Alio Pro Card Reader
01_CPI_Alio Pro Card Reader_Technician Guide_Troubleshooting_V1.4_EN