Dell Force10 S25-01-GE-24P Handmatig - Pagina 41

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Dell Force10 S25-01-GE-24P Handmatig

Contacting the Technical Assistance Center

How to Contact Force10
TAC
Information to Submit
When Opening a Support
Case
Managing Your Case
Downloading Software
Updates
Technical Documentation
Contact Information
Installing the S25P System
Log in to iSupport at http://www.force10networks.com/support/, and select the
Service Request tab.
•
Your name, company name, phone number, and E-mail address
•
Preferred method of contact
•
Model number
•
Serial Number (see
•
Software version number
•
Symptom description
•
Screen shots illustrating the symptom, including any error messages. These
can include:
•
Output from the
report is very long, so the storage buffer in your terminal program
should be set high.)
•
Output from the
unit
is the stack ID of the member unit that experienced the failure
(This report is included as a section in the output of
support
.)
•
Console captures showing the error messages
•
Console captures showing the troubleshooting steps taken
•
Saved messages to a syslog server, if one is used
Log in to iSupport, and select the Service Request tab to view all open cases and
RMAs.
Log in to iSupport, and select the Software Center tab.
Log in to iSupport, and select the Documents tab. This page can be accessed
without logging in via the Documentation link on the iSupport page.
Web:
http://www.force10networks.com/support/
Telephone:
US and Canada: 866.965.5800
International: 408.965.5800
Locating Serial Numbers on page
show tech-support
show logging eventlog
42)
[
non-paged
] command (This
[
unit
] command, where
show tech-
41