diatesse XPER TD-4289B Gebruikershandleiding - Pagina 12
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TROUBLESHOOTING SYSTEM ISSUES
If you follow the recommended actions but the problem continues, please contact customer
support or your distributor.
Error messages
MESSAGE
WHAT IT MEANS
E-b
Displayed when the batteries
are (nearly) drained.
E-U
Displayed when a used test
strip is inserted or incorrectly
used.*
E-2
Displayed when the code
chip (ketones) has expired.
Displayed when the ambient
E-t
temperature is greater than
the operational range of the
device.
E-0,
Meter issue.
E-A,
E-E,
E-C
E-F
Displayed when the test
strip is removed during
the countdown or where
insufficient blood is present.
E-8
Displayed when the code
chip is not inserted prior
to testing or if the meter
does not support specific
parameters.
*see the user instructions (video) at diatesse.nl/support or read the procedure.
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WHAT TO DO
Replace the batteries
immediately.
Repeat the test with a new
test strip.
Check if the date is
correctly set on the meter
and check the expiry date
on the packaging. If the
issue continues, use a new
code chip.
The operational range of the
device is between 8 °C and
45 °C (46.4 °F to 113 °F).
Repeat the test when
the meter and the test
strip are within the above
temperature range.
Repeat the test with a new
test strip.
Read the instructions
and repeat the test with a
new test strip. If the issue
continues, contact customer
support for assistance.
Check that the code chip
has been correctly inserted.
Check that the code
chip used supports the
parameters of your meter.
Troubleshooting
1. If nothing is displayed on the meter after a test strip is inserted:
POSSIBLE CAUSE
Batteries are dead.
The test strip has been inserted upside
down or not full inserted.
Meter or test strips are defective.
2. If the test does not commence after the sample is applied:
POSSIBLE CAUSE
Insufficient blood sample.
Defective test strip.
Sample has been applied after the device
automatically switched off (3 minutes
after the user performed the last action).
Defective meter.
3. If the test using the control solution is outside of the specified range:
POSSIBLE CAUSE
Test performed incorrectly.
The control solution bottle was not
shaken properly.
The control solution has expired or is
contaminated.
The control solution is too hot or cold.
Defective test strip.
Meter issue.
The meter and test strip are defective.
SOLUTION
Replace the batteries.
Insert the part of the strip containing the
contact points in the meter. The part containing
the control window must be pointing upwards.
Contact customer support.
SOLUTION
Repeat the test using a new test strip.
Use more blood for the sample.
Repeat the test using a new test strip.
Repeat the test using a new test strip. Apply
the blood sample when the" "appears on
the display.
Contact customer support.
SOLUTION
Carefully read the instructions and repeat
the test.
Shake the control solution well and repeat
the test.
Check the expiry date and the date your first
opened the control solution.
Control solution, meter and test strips must
be at room temperature, 20 °C to 25 °C
(68 °F to 77 °F) when testing.
Repeat the test using a new test strip.
Contact customer support.
Contact customer support.
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