HTC Evo 4G LTE Handleiding voor probleemoplossing - Pagina 9

Blader online of download pdf Handleiding voor probleemoplossing voor {categorie_naam} HTC Evo 4G LTE. HTC Evo 4G LTE 21 pagina's. Getting started
Ook voor HTC Evo 4G LTE: Aan de slag (45 pagina's)

Pagina afdrukken

Android OS Troubleshooting

Ringer/Vibrate/Speaker Not

Working

View Software Version on Phone

Update Phone Software

View/Update PRL Version on

Phone



Device Battery Life Issues



Device Charging Port Issues



Device Freezing or Locking Up



Device Powercycling Issues



Device Reset or Power Down



Touchscreen Issues



If ringer, vibrate, or speaker is not working:

1. Confirm ringer, vibrate, or speaker is turned on.

2. Turn off phone for 1 minute.

3. Turn on phone.

4. Has issue been resolved?



If Yes: Tell customer if they continue to have this issue they may need to take their

phone to an authorized



If No: Refer customer to an authorized

5. Note account.

1. Tap Home > Apps icon (located in Favorites tray)

2. Tap Settings.

3. Scroll up and tap About.

4. Tap Software information

5. Software version is displayed.

6. Tap Home to return to Home screen.

1. Tap Home > Apps icon (located in Favorites tray)

2. Tap Settings.

3. Scroll up and Tap System Updates

4. Tap HTC software update

a. Phone will check for updates and prompt to install them or display Your system is currently

up to date.

5. Tap Home to return to the Home screen.



View PRL Version

1. Tap Home > Apps icon (located in Favorites tray)

Repair

center.

Repair

center.