Firmware Migration FAQ (MUST READ)
Q: How do I know if it is an Enterprise phone or MPP/3PCC phone?
Read the label on the back of the phone. If PID has "3PCC" or "3PC" or "3PW" after the model number, then it is originally MPP/3PCC phone.
Otherwise it is originally an Enterprise phone.
Figure 1: Phone Labels.
You can find out current status of the device (Enterprise vs MPP firmware) as follows:
1.
Press Applications and settings key
2.
Check the title of the screen.
•
"Information and settings" – Your phone has MPP firmware. Navigate down to Status -> Product information -> Product
Name to confirm that it shows "3PCC" there. Example: CP-8841-3PCC.
•
"Applications" – Your phone is likely running Enterprise firmware. Navigate down to Phone Information -> Model number
to confirm it does NOT show "3PCC" there. Example: CP-8841. If it shows "3PCC" in model number then it is MPP phone
running outdated 10.x firmware.
Q: Will there be a cost?
A: This offer is included at no extra charge with the Flex plan up to a specific number of users. For customers that are not part of the Flex plan,
the transition from one call control platform to another WILL INCUR A COST.
Q: Will I be able to use my phone's migration license on a different phone?
A: No, the migration license is node locked to the phone MAC address and cannot be used on a different phone.
Q: My phone needs to be RMA'd after it had been migrated, how does that work?
A: The replacement phone is the same SKU as what was originally purchased.
•
If CP-8811-K9= was the original purchase after it has been migrated to an MPP load, the replacement phone is CP-8811-K9=.
A new migration license must be requested from the Global Licensing Operations (GLO) and the replacement phone must go through the
same migration process as the phone that is being returned. The migration license on the RMA'd phone cannot be reused as it is tied to the
MAC address of that returned phone.
Q: I migrated my Enterprise phone to MPP/3PCC. Will I be able to use that phone's
Enterprise -> MPP/3PCC migration license to migrate it back to Enterprise?
A: No, you will need to acquire MPP/3PCC -> Enterprise migration license for that migration. Migration licenses are only meant for one-way
migration.
© 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Internal Information.
on the device.
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