Epson ActionNote 500C Product ondersteunings bulletin

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Product Support Bulletin

Subject:

HP Laserjet Printers Cause The ActionNote 4SLC series and ActionNote

500C Units to Lock-up During Power On When Attached.

Date: 07/26/95

Page(s): 1 of 1

Field reports indicate that when some HP printers are attached to the parallel port, the

computer hangs/malfunctions during power on. Investigation has verified these reports.

This situation can be quickly diagnosed, and corrected by following the procedure

below.

Description:

When the HP Laserjet is powered on and the printer cable is attached to the notebook

the computer may hang or malfunction during power on.

Corrective Measure:

When the cable is not attached and the printer/computer are powered on to a ready

state and then the cable is attached, the units functions normally. The notebooks will

also power on properly if the printer/computer are attached and the notebook is

powered on first.

Conclusion:

The issue reported was easily duplicated on the AN-500C. However, the AN4SLC

varied depending on which BIOS version was being used. If the older 2.06s BIOS

version was installed, there was no problem. With the 2.07S version of the BIOS,

follow the power on procedure listed above.

EPSON

PSB No: S-0185

Originator: AV