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Use the Intercom Feature

Cisco Unified Communications Manager Express supports intercom functionality for one-way and press-to-answer voice

connections using a dedicated pair of intercoms on two phones that speed-dial each other.

To use the intercom feature:

1. Press the Menu button.

2. Use the Navigation button to select Directories.

3. Use the Navigation button to select Speed Dial.

4. Select intercom Speed Dial.

The called IP phone automatically answers the call in speakerphone mode with mute activated. A beep alerts the recipient

to the incoming call.

To respond to an intercom call, press the Mute button, or lift the handset.

Whisper Intercom

The Whisper Intercom feature allows the user to make an intercom call to a busy extension. The recipient can hear the caller or

hear the whisper intercom, and the original caller on the receiving phone can not hear the whisper intercom. The phone receiving

a whisper intercom displays the extension and name of the party initiating the whisper intercom and a zipzip tone is played

before the called party hears the caller's voice. The receiving party must select the intercom line button on their phone to speak

to the caller.

For intercom users to know whether the intercom is using one-way or two-way audio, the lamp for both intercom

Note

buttons are colored amber for one-way whisper intercom and green for two-way audio.

To place an intercom call:

• Dial the intercom directory number from your intercom line. The intercom recipient hears the intercom caller audio without

answering the call.

To answer an intercom call:

• Press the intercom button to talk to the intercom caller.

To end a whisper intercom call:

• Press Endcall.

This feature is not supported on 7905/79012 and 7906/7911 phones.

Note

Place a Priority (Precedence) Call

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical

calls. If you need this specialized call handling, your system administrator can add Multilevel Precedence and Preemption

(MLPP) to your phone.

Keep these terms in mind:

• Precedence indicates the priority associated with a call.

• Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your

phone.

Priority Level of an MLPP Call

To see the priority level of an MLPP call, look for an MLPP icon on your phone screen:

Priority Call

Medium priority (immediate) call