DIFFERENCES between the Cisco Phones
7942 / 7962 and the 7945 / 7965 are:
The 7945 / 7965 phones have a color display, a display button and a round
navigation button. The 7942 and 7945 phones have two line buttons and
the 7962 and 7965 phones have six line buttons.
How to use the basic features of your IP phone.
You can dial internal extensions by dialing the 5 digit extension number
you wish to reach.
You must dial "9" for an outside line.
Different ways to place a call:
1. Lift the Handset (14) and dial the number.
2. Press the Line button (1) and dial the number.
3. Press the Speaker button (7) and dial a number.
4. Press the New Call soft key (13) and dial a number.
Redialing a number:
1. Lift the Handset (14) and press the Redial soft key (13).
2. You can also press the Redial soft key (13) without lifting the handset
to place the call from the speakerphone.
Placing a call on hold:
1. During a call press the Hold soft key (13).
2. To return to the call, Press the Resume soft key (13).
Placing a call on park:
1. During a call press the More soft key (13) then the Park soft key (13).
2. Note the call park number displayed on the display.
Retrieve a parked call:
1. From a Cisco phone enter the park retrieval number.
Paging:
1. To page all phones at your location dial #10, then press the Dial soft
key (13).
2. Make announcement, when finished press End Call soft key (13).
Muting a call:
1. Press the Mute button (8).
2. To disengage mute, press the Mute button (8) again.
3.
Note:
If you are using mute along with your speakerphone, lifting the
Handset (14) will disengage mute.
Different ways to answering a call:
1. Lift the Handset (14).
2. Press the Answer soft key (13).
3. Press the Speaker button (7).
Different ways to end a call:
1. Hang up the handset (14).
2. Press the End Call soft key (13).
3. Press the Speaker button (7).
Forwarding all calls:
You can set up call forwarding to send all your incoming
calls to a different number or directly to voicemail.
1. Press the CFwdAll soft key (13). You should hear 2 beeps.
2. Enter the 9+10 digit phone number or 5 digit extension number that you
wish to forward your phone to.
3. Or dial 57798 to forward calls directly to your voicemail..
4. You will hear one beep to confirm your entry.
5. To cancel call forwarding, press the CFwdAll soft key (13) again. You will
hear one beep to confirm your entry.
Transferring a call:
1. To transfer an active call to another phone number, press the Transfer soft
key (13).This automatically puts call on hold, providing you with a dial tone.
2. Dial the number you wish to transfer the call to.
3. You can transfer when the phone begins to ring, or you can wait for the re-
cipient to answer in order to announce the call to them before transferring.
Press the Transfer soft key (13) again to complete the transfer.
4. Hang up the receiver when the transfer is complete.
Note:
If the party refuses the call, press the Resume soft key (13) to return to
the original call.
Transfer a call directly to voicemail:
1. Select the Transfer soft key (13) and, using the Keypad (12), dial * and the
desired extension.
2. Press the Transfer soft key (13) again to complete the transfer.
Note:
To dial straight into an extension's voicemail, dial *and the extension
Using Call History:
1. Press the Directory button (4).
2. Press the Navigation button (11) and highlight Missed Calls,
Received Calls, or Placed Calls.
3. Press the Select soft key (13) to open the directory menu option of your
choice. Personal and corporate directories do not work.
4. To place a call from the directory, highlight the desired number
using the Navigation button (11), and press the Dial soft key (13).
Note:
If you choose to exit the directory without placing a call, press the Exit soft
key (13) twice.
To clear your call history, select the Clear soft key (13).
Conference Calls:
You can either place or join a conference call.
For instructions please go to the Help Desk Blog:
http://tech.svvsd.org/helpdesk/telecom
Pick Up Group:
If you would like to have a group of phones that the calls can be picked up
by other phones in the group, please submit a work order:
http://tech.svvsd.org/helpdesk/telecom
Directories:
The corporate and personal directories are not functional at this time.
Do Not Disturb:
1. Press the DND soft key (13), the ringer will be silenced.
2. To deactivate press the DND soft key (13) again.
To access voicemail from your phone:
1. Press the Messages button (3) on your phone.
2. Enter your PIN followed by the # key.
3. If this is the first time you are accessing your voicemail box, the system will
then walk you through the setup process.
To access voicemail from an outside line:
1. Call 303-702-7798.
2. When the voicemail picks up push *
3. Enter your I.D. (extension) number.
4. Enter your PIN, followed by the # key.
Note: Your voicemail can also be accessed via email, however the
handset light will not reflect that you listened through email.
Adjusting the handset, speakerphone, and headset volume:
1. During an active call, press the Volume button (10) to increase or de-
crease the volume of your handset, speakerphone, or headset.
2. To save the volume setting, press the Save soft key (13).NOTE: Adjusting
and saving the volume level during a call only affects the currently active
voice receiver. For example, if you press the
Volume button (10) when you are using the Handset (14), only the
handset volume will change, not speaker or headset volumes.
Adjusting the ringer volume:
1. While the phone is idle, press the Volume button (10) once to hear a
sample of the volume level.
2. Continue to press the Volume button (10) to adjust volume level.
Note:
The ringer volume level is automatically saved.
Changing the ring:
1. Press the Settings Button (6).
2. Press "1" for User Preferences or press the Select soft key (13) when
User Preferences is highlighted.
3. Press "1" for Rings or press the Select soft key (13) when Rings is
highlighted.
4. With Default Ring highlighted, press the Select soft key (13).
5. Use the Navigation button (11) to highlight any ring listed.
6. Press the Play soft key (13) to sample a ring tone.
7. Press the Select soft key (13) once desired ring tone is chosen.
Adjusting the LCD Contrast:
1. Press the Settings button (6).
2. Use Navigation button (11) to highlight User Preferences moving cursor
and choosing Select soft key, or press "1" on Key Pad (12).
3. Select Contrast by moving the cursor and choosing the Select soft key, or
press "4" on the key pad (12).
4. Press the Up or Down soft key (13) to adjust the contrast.
5. Press Save soft key (13) when the desired Contrast is achieved.
6. When finished press Settings button (6) to return to main screen.
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