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Firmware Migration (Overview)

Multiplatform phone (MPP) firmware enables the 6800, 7800, and 8800 Series to work with approved third-party call control systems as well

as Webex Calling. The feature set provided by this firmware is not identical to that of the firmware designed and built for use with Cisco

Unified Communications Manager, but there are many similarities. For the remainder of this document, we will refer to firmware designed

and built for use with Cisco Unified Communications Manager, as "Enterprise firmware." MPP phone firmware does not work and is not

supported on Cisco Unified Communications Manager.

MPP firmware can run on certain models of the 6800, 7800, and 8800 series. However, only the 7800 and 8800 series have the capability to

run either MPP firmware or enterprise firmware. If you have the appropriate license, you can migrate between the MPP or Enterprise

firmware on the 7800 and 8800. Note: 7800 firmware migration requires that the 7800 model is the correct hardware version.

Important! For all new phone orders, the correct work flow is to buy correct phone SKUs for the type of deployment (MPP vs

Enterprise) and not to buy one type of phone SKUs and then convert them to other type. The purpose of converting firmware is to

help migrate Enterprise customers to the cloud who already have existing phones. Cisco will not allow and not support converting

newly purchased phones to other type of firmware.

User Experience and features are

Make sure you run a proof of concept first before migrating your customers.

• 7811, 7821 V03+, 7841 V04+, 7861 V03+, 7832

• All 8800s except 8821, 8831, 8851NR, 8865NR

• KEMs do not require migration

• Data loss - Call History, Local Contacts

Table 1 lists the restrictions that apply in terms of converting Enterprise to MPP firmware for the 7821, 7841, and 7861.

Enterprise and MPP phones.

CUCM / HCS

Migration Firmware

exactly same between

MPP

Migration License

• Flex plan includes 1 license per user

• Per device cost for non- Flex SP

• Locked to MAC Address

• One- way migration per license

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