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Remotely Access Call Forwarding for All Calls

Procedure

Step 1 Access Your Voicemail Menu

• Dial your 10-digit phone number from a phone not connected to your account.

• When you hear your voicemail greeting, press #.

• Enter your 4-digit PIN, followed by #.

Step 2 Press 8 for personal options.

Step 3 Press 5 to access the Call Forwarding Menu.

Step 4 Current Status of Call Forwarding feature will be given.

Step 5 To forward all calls, press 1.

• Enter forwarding destination number followed by the # sign.

• You will hear, "All calls will be forwarded".

Step 6 To send all calls to your line, press 2.

• You will hear, "Calls will ring your line, goodbye".

Transfer Calls

You can transfer an active call to another person.

Call Transfer – Attended Transfer

When you transfer a call, you can stay on the original call until the other person answers. This gives you an

opportunity to talk privately with the other person before you remove yourself from the call.

You can also swap between both callers to consult with them individually before you remove yourself from the

call.

Before you begin

You have an active call that needs to be transferred.

Procedure

Step 1 While on a call, press Transfer.

The caller will begin to hear hold music.

Dial the extension/phone number where the call should be transferred.

Step 2

Step 3 When the extension/phone number called picks up, inform them of the transfer.

Step 4 Press Transfer again.

NOTE: If you hang up before the calling party answers, your original caller will be on hold.

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