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Troubleshooting

You can view the details of the date and time whenever the phone has rebooted, no matter why the phone

rebooted.

Report All Phone Issues

You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to

your administrator.

Procedure

Step 1

Press Applications

Step 2

Select Status > Report problem.

Step 3

Enter the date that you experienced the problem in the Date of problem field. The current date appears in

this field by default.

Step 4

Enter the time that you experienced the problem in the Time of problem field. The current time appears in

this field by default.

Step 5

Select Problem description.

Step 6

Select a description from the displayed list.

Step 7

Press Submit.

Factory Reset the Phone from Phone Web Page

You can restore your phone to its original manufacturer settings from the phone web page. After you reset

the phone, you can reconfigure it.

Procedure

Enter the URL in a supported web browser and click Confirm Factory Reset

You can enter URL in the format:

http://<Phone IP>/admin/factory-reset

where:

Phone IP = actual IP address of your phone.

/admin = path to access admin page of your phone.

factory-reset = command that you need to enter in the phone web page to factory-reset your phone.

Cisco IP Phone 8800 Series Multiplatform Phones User Guide

Your Phone