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Badged Icons
If you have missed calls, the missed call icon, and a counter showing the number of missed calls, display
on your phone desktop. If you receive a voicemail, the missed call icon changes to the voicemail icon and
voicemail counter until you listen to your messages.
In addition, if you have more than one call on a line, either the held icon or the off hook icon change to
show the number of calls.
Differences Between Phone Calls and Lines
We use the terms lines and calls in very specific ways to explain how to use your phone.
Lines—Each line corresponds to a directory number or intercom number that others can use to call you.
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You have as many lines as you have directory numbers and phone line icons. Depending upon how your
phone is configured, you could have up to 16 lines.
Calls—Each line can support multiple calls. By default, your phone supports four connected calls per
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line, but your administrator can adjust this number according to your needs.
Only one call can be active at any time; other calls are automatically placed on hold.
Here is an example: If you have two lines and each line supports four calls, then you could have up to
eight connected calls at one time. Only one of those calls is active and the other seven are held calls.
Speed-Dial Numbers
When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number,
the speed-dial number must contain all the digits you need to make the call. For example, if you need to
dial 8 to get an outside line, you enter the number 8 and then the number you want to dial.
You can also add other dialed digits to the number. Examples of additional digits include a meeting
access code, an extension, a voicemail password, an authorization code, and a billing code.
The dial string can contain the following characters:
0 to 9
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Pound (#)
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Asterisk (*)
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Comma (,)—This is the pause character, and gives a 2- second delay in the dialing. You can have
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several commas in a row. For example, two commas (,,) represent a pause of 4 seconds.
The rules for dial strings are:
Use the comma to separate the parts of the dial string.
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An authorization code must always precede a billing code in the speed-dial string.
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A single comma is required between the authorization code and the billing code in the string.
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A speed-dial label is required for speed dials with authorization codes and additional digits.
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Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit
sequence is correct.