CISCO IP Phone 8961 Quick Reference Guide
Voicemail
Setting Up Your Voice Mailbox
The first time you access voicemail, you will be asked to enroll your
mailbox. Pre-recorded prompts will guide you through the process,
which includes recording your name, recording a greeting, and
changing your temporary PIN -
digit PIN is mandatory.
Note: Do not hang up until you receive the system prompt: You have
finished enrollment."
Accessing Voicemail
New message indicators
•
A solid red light on your handset.
•
A red voicemail icon next to the line label and session button.
Access voicemail from your phone
1.
To listen to a voice message, do one of the following:
•
Press the MESSAGES button.
•
Select a line with a Message icon, and press the Session
button next to the Voicemail icon.
2.
Follow the prompts to listen to your voice messages. Enter your
four (4) digit mailbox I.D. (your extension number), followed by
#
the
key when prompted.
•
1
Press
to listen to new messages.
•
2
Press
to create/send a message.
•
3
Press
to review old messages
4
•
Press
to access Setup options.
Access voicemail from offsite
(303) 860-4295
1.
Dial
2.
When voicemail answers, press the
3.
Enter your 4-digit mailbox ID number followed by the
4.
Enter your PIN followed by the
WHILE LISTENING TO
A MESSAGE
To:
Press:
Restart message
1
Save
2
Delete
3
Slower playback
4
Change volume
5
Fast playback
6
Rewind message
7
Pause/Resume
8
Fast-forward
9
Skip message
#
Skip, save as is
##
2
1234
. Creating a new minimum 4-
*
key.
#
key.
#
key.
AFTER LISTENING TO A
MESSAGE
To:
Replay
Save
Delete
Reply to an internal user
Forward message
Save the message as
New
Rewind message
Play message properties
Cancel playing message
Changing Voicemail Options
Use the following procedures to change the setup of your voicemail
after you have completed initial enrollment.
Re-recording Your Greeting
1.
Access your mailbox.
2.
Press 4 for setup options.
3.
Press 1 for Greetings, and to change Greetings.
Re-recording Your Name
1.
Access your mailbox.
2.
Press 4 for setup options.
3.
Press 3 for personal settings.
4.
Press 2 to change name.
Changing Your PIN/Password
1.
Access your own mailbox.
2.
Press 4 for Setup options.
3.
Press 3 for personal settings.
4.
Press 1 to change PIN.
Answering a Call
1.
Lift handset, or press ANSWER softkey, or press SPEAKER
button, or press HEADSET button to answer primary line.
2.
Press ringing session button to answer incoming call on another
session button (first call is automatically put on hold).
Placing a Call
Use any of the following methods:
1.
Lift the handset and dial the number.
2.
Dial the number with the phone on hook. Then, lift the handset
or press the DIAL softkey.
3.
Press the button for the line you want to use.
4.
Press the SPEAKER button; or
5.
Press the NEWCALL softkey; or
6.
Press the HEADSET button; or
7.
Press the REDIAL soft key.
8.
Internal calls at Grant Street: Dial the 4-digit extension.
Press:
9.
External calls (off-site)-Dial 9+1+10-digit telephone number.
1
10. To reach Emergency service, dial 911 or 9 + 911.
2
3
Transferring an Active Call
4
1.
Press the TRANSFER button or softkey to place the current call
5
on hold.
6
2.
Dial the number/extension to which you want to transfer the call.
NOTE: To transfer directly to voice mail, press * before the
7
number, when voicemail answers, press TRANSFER, hang up.
9
3.
Then, either press the TRANSFER button or softkey to complete
*
the transfer, or wait for the recipient to answer so you may
announce the call while the original call stays on hold, then
press the TRANSFER button or softkey and hang up. Transfer
confirmation will display on your phone screen.
Using Your Phone
CISCO 8961 Quick Reference Guide
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