Cisco Webex 840 Handleiding voor probleemoplossing

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Troubleshooting

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General Troubleshooting Information

Visual Voicemail Issues

The following table provides general troubleshooting information related to issues with Visual Voicemail.

Table 1: Visual Voicemail Troubleshooting Tips

Problem

Unauthorized

Web Credentials dialog box after the user enters

their credentials and selects the Login option.

When the user navigates to the Voicemail tab of

the Cisco Phone app, a brief toast notification

appears, which states

error. Unable to connect

message

Unable to connect to voicemail. Please

contact your administrator

that visual voicemail is not working on other

devices at the same site.

General Troubleshooting Information, on page 1

Details Available on the Phone, on page 2

Problem Report Log Bundles, on page 4

message appears in the Enter Unity

Voicemail connection

along with an error

Voicemail Authentication failed!

. Also, you know

Solution

Validate that the:

• User enters the same Username as the Alias field

(including case) on the User's Mailbox in the Cisco

Unity Connection voice messaging system.

• User uses the Web Application password, not the

Voicemail pin.

• Password Settings for the User's Web Application

Password do not have the User Must Change

Password at Next Sign-In check box selected.

Validate that the Cisco Unity Connection server's

tomcat-trust certificate has been imported into the Cisco

Unified Communications Manager's trust store and the

Tomcat service has been restarted since the import

occurred.

Troubleshooting