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SERVICE AND SUPPORT
The services and support programs described in Table X below are available as part of the Cisco Desktop Switching Service and Support solution,
and are available directly from Cisco and through resellers.
Table 2.
Service and Support
Advanced Services
Total Implementation Solutions (TIS)
available direct from Cisco Packaged Total
Implementation Solutions (Packaged TIS)
available through resellers
Technical Support Services
SMARTnet and SMARTnet Onsite (OS)
available direct from Cisco Packaged
SMARTnet available through resellers
Table 3.
Ordering Information
Model Numbers
WS-C3550-12G
WS-C3550-12T
WS-C3550-24-SMI
WS-C3550-24PWR-SMI
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Features
Project management
Site survey, configuration deployment
Installation, text, and cutover Training
Major Moves, Adds, Changes (MAC)
Design review and product staging
24x7 access to software updates
Web access to technical repositories
Telephone support through the Technical
Assistance Center
Advance replacement of hardware parts
Configuration
10 1000BASE-X ports + 2 10/100/1000BASE-T ports
1.5 RU stackable, multilayer Gigabit Ethernet switch
Delivers enterprise-class intelligent services to the network edge
Provides advanced IP routing
10 10/100/1000BASE-T ports + 2 1000BASE-X ports
1.5 RU stackable, multilayer Gigabit Ethernet switch
Delivers enterprise-class intelligent services to the network edge
Provides advanced IP routing
24 10/100 ports + 2 1000BASE-X ports
1 RU stackable, multilayer switch
Delivers enterprise-class intelligent services and basic IP routing to the network edge
SMI installed, upgradeable to advanced IP routing
24 10/100 ports + 2 1000BASE-X ports
1 RU stackable, multilayer switch; integrated inline power
Delivers enterprise-class intelligent services and basic IP routing to the network edge
SMI installed, upgradeable to advanced IP routing
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Benefits
Supplements existing staff
Ensures functionality meets needs
Mitigates risk
Enables proactive or expedited issue
resolution
Lowers cost of ownership by utilizing Cisco
expertise and knowledge
Minimize network downtime