Things you need to know
Important – 999 or 112 emergency calls
Your Cloud Voice number is registered to a specific address, so when you make a 999 or 112 call from
your phone number, that's the address the emergency services will see.
If you use Cloud Voice at a different address, the registered address won't automatically change. So if
your work location changes, please let your administrator know so they can update your registered
address.
You might not be able to make 999 or 112 calls if there's a power or network failure, or you're using the
service from an app or mobile phone.
Safety information
Do not open the Cisco ATA 191. This could expose you to high voltages or other risks. If your phone needs to be
repaired, call us on 0800 389 0537 and we'll be able to help.
Cleaning
Clean the Cisco ATA 191 with a damp (not wet) cloth, or an antistatic wipe. Never use household polish as this
will damage the product. Never use a dry cloth as this may cause a static shock.
Environmental
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Do not expose to direct sunlight.
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Make sure your phone is on a dry, flat surface, not on a carpet or anything which has fibres. Make sure
it can always get a free flow of air over its surfaces.
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Do not submerge any part of your product in water and do not use it in damp or humid conditions,
such as bathrooms.
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Do not expose your product to fire, explosive or other hazardous conditions.
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There's a slight chance your phone could be damaged by an electrical storm. Should this happen,
contact your BT service desk.
Product disposal instructions
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The symbol shown on the Cisco ATA 191 means your product is classed as electrical or electronic
equipment. You shouldn't throw it away with other office waste once at the end of its working life.
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The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) has been put in place
to recycle products using best available recovery and recycling techniques to minimize the impact on
the environment, treat any hazardous substances and avoid the increasing landfill.
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Business users should contact their suppliers and check the terms and conditions of the purchase
contract and ensure that this product is not mixed with other commercial waste for disposal.
Guarantee
Your Cisco ATA 191 is guaranteed for a period of 12 months from the date of purchase. Your guarantee covers
the repair or replacement of your phone or any of its parts (other than batteries) if they're faulty or below
standard, or they break because of bad workmanship or materials. If your product is more than 28 days old, it
might be replaced with a refurbished or repaired product.
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The conditions of this guarantee are:
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The guarantee shall only apply to defects that occur within the 12-month guarantee period.
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You provide proof of purchase.
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You'll need to return your phone to us according to our instructions.
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We don't cover any faults or problems that are caused by accidents, misuse, fair wear and tear,
neglect, or if you've tried to repair the equipment yourself.
This guarantee does not affect your statutory rights.
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