Epson 3170 - Perfection Photo Product ondersteunings bulletin - Pagina 3

EPSON

Date:

6/18/2004

PSB.2004.07.002

PSB #:

N/A

Reference:

Product(s):

Perfection 1670 and 3170 Series Scanners

Scanner communication error in Mac OS X version 10.3.x with Classic mode

Subject:

running.

This bulletin was created to inform you of a potential scanner communication issue that can

occur in Mac OS X version 10.3.X with Classic mode running.

Description of issue:

A customer has an Epson Perfection 1670 or 3170 connected to a computer running Mac OS X

version 10.3.x. The customer also has an older scanning application that only runs in Classic.

When Classic is running and the customer tries to use the scanner, a communication error

occurs and the following dialog box appears:

Solution:

Per Epson Scan driver specification, the scanner should not be used when Classic is running.

The only workaround is to stop or turn off Classic before scanning. The table below shows a

Classic compatibility list for the Epson Perfection 1670 and 3170 series scanners.

Scanner Model

Perfection 1670

Perfection 3170

RODUCT

UPPORT

Epson Scan

Version

1.24A/1.28A

ULLETIN

MAC OS X 10.2.8

With Classic

Running

Page

1 of 1

PSB.2004.07.002

Originator: TC

Authorization:

Total Pages: 1

MAC OS X 10.3.x

With Classic

Running

Fails