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CONFIGURING the CHASSIS

STEP 7

CHOOSE SERVICE and SUPPORT LEVEL

A variety of service options are available, as described in this section.

Unified Computing Warranty, No Contract

If you have noncritical implementations and choose to have no service contract, the following

coverage is supplied:

Three-year parts coverage.

■

Next business day (NBD) parts replacement eight hours a day, five days a week.

■

90-day software warranty on media.

■

Downloads of BIOS, drivers, and firmware updates.

■

UCSM updates for systems with Unified Computing System Manager. These updates include

■

minor enhancements and bug fixes that are designed to maintain the compliance of UCSM

with published specifications, release notes, and industry standards.

Unified Computing Mission Critical Service

This service delivers personalized technical account management, expedited technical support,

and expert field support engineering for the Cisco Unified Computing System (UCS).

The Mission Critical Support Service provides a designated technical account manager (TAM) who

acts as a strategic resource to help ensure that the unified computing environment runs at peak

efficiency. If a problem arises that threatens business continuity, the TAM provides crisis

management leadership, and your IT staff receives expedited access to Cisco's Technical

Assistance Center (TAC).

Please note: This service has qualification criteria. Your company must have $1.2M of UCS

equipment, 200 blades and a single location to qualify for this service level. Choose the desired

service listed in

Table 12

Product ID (PID)

CON-UCM7-2C6508

CON-UCM8-2C6508

Unified Computing Support Service

For support of the entire Unified Computing System, Cisco offers the Cisco Unified Computing

Support Service. This service provides expert software and hardware support to help sustain

performance and high availability of the unified computing environment. Access to Cisco

Technical Assistance Center (TAC) is provided around the clock, from anywhere in the world.

For UCS blade servers, there is Smart Call Home, which provides proactive, embedded

diagnostics and real-time alerts. For systems that include Unified Computing System Manager,

the support service includes downloads of UCSM upgrades. The Unified Computing Support

Service includes flexible hardware replacement options, including replacement in as little as

two hours. There is also access to Cisco's extensive online technical resources to help maintain

Table

12.

Unified Computing Mission Critical Service

On Site?

Yes

Description

UC Mission Critical 24x7x4 On-site

UC Mission Critical 24x7x2 On-site

Cisco UCS 5108 Blade Server Chassis