Motorola MSAT-G2 Installatiehandleiding - Pagina 28

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Troubleshooting the Installation

When troubleshooting, always record as much information as possible at all times. Start

by asking the person who encountered the problem to describe the problem, the events

leading up to the problem and any troubleshooting work that may have been done already.

This information will be valuable when discussing the problem with others and will help

to debug similar problems in the future.

1) Characterize the problem.

Equipment performance:

Did the unit power up successfully?

What is shown on the handset display?

Were any error codes displayed?

Are you able to establish communications with another user?

What is the received communications quality like?

What does the transmitted communications quality sound like to other users?

Environmental conditions:

Record information about the location and the line-of-sight to the satellite:

Are there any blockages?

What are/were the weather conditions when the problem is/was encountered?

Is there any pattern as to when the problems occur (i.e. always when it rains, always

at 9 a.m., in the summertime but not the wintertime etc.)

How long has the problem existed?

When did it first show up?

Is it intermittent; or is it always present?

2) Eliminate operator error

Is the user familiar with the operation of the equipment?

Have they used it successfully in the past?

What was happening prior to the problem?

3) Is the problem really with the equipment?

4) Check the installation

What is the integrity of the installation?

Are the cable connections secure?

Are the cables damaged in any way?

Is the antenna system damaged?

Is the TU damaged?

Has any electrical or construction work been done near the TU, antenna or handset?

Is the power supply working properly?

MSAT-G2 Installation Guide