Xerox Document Centre 545 Installatiehandleiding - Pagina 21

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If you have tried to use the email feature, and it is not

working...

Testing and Troubleshooting Scan to Email

This is a method that provides a simulation of scan-to-email using a Telnet session. To run this

test, you will need to know the SMTP server's IP address and the email address used by the

DC 555/545/535 (both of these should be on your checklist that was filled out before set-up).

1. To begin the simulation, bring up a DOS Command prompt in MS Windows, or

command shell in other operating systems.

2. In MS Windows, select Start -> Run.

3. In the Run dialog box, enter the word COMMAND in the Open box, then select OK. This

action will bring up the Command Prompt window.

4. At the Command Prompt, enter the following telnet command, substituting your

SMTP/email server's IP address for the example shown. There should be a space after

the IP address, followed by port number 25.

telnet 192.168.1.10 25 (substitute your SMTP Server IP address)

You should see a response similar to:

220 exch_server.MY_DOMAIN ESMTP Server (Microsoft Exchange Internet Mail Service 5.5.2653.13)

ready

You probably have the wrong IP address if you get a response similar to:

Connecting To 192.168.1.10 . . . Could not open a connection to host on port 25 : Connect failed

5. If you received a response back from the mail server that says send in helo/ehlo first

then you must enter a line similar to the following example before you enter the mail

from: line, substituting your domain name for domain_name.

ehlo domain_name

helo domain_name

6. You are now in a telnet session with the email server. In this session you will input

several more lines to produce an email. You may not see the lines you type in unless

you have Local Echo enabled (this is not critical). Press the Enter key following each

command.

May 2004

Simple Scan to Email Setup Guide

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