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Novell NetWare Troubleshooting Step-By-Step

These procedures eliminate cabling, communication, and connection problems associated with

network connected printers. The steps are divided into two groups:

■

Novell NetWare Hardware Step-by-Step

■

Novell NetWare Software Step-by-Step

Note

Novell NetWare Software Step-by-Step assumes that you are connected to a Novell

NetWare network with a Windows OS installed on the client workstation. When both of

these procedures are completed, print a test page from your software application. If the test

page prints, no further system troubleshooting is necessary.

Novell NetWare Hardware Step-By-Step

Note the LED activity on the printer. The green link LED is ON whenever it is connected to an

active network. The amber traffic LED is flickering when data is being received.

Verify the following:

■

The cable connections: Use a new cable or connectors if possible

■

Which port your printer is attached to. Connect a functioning network device to your

printer to test the port.

Print the "Configuration Page" from your printer. For information about printing

Configuration pages, go to

Review the Connectivity Settings and verify these items:

■

NetWare is enabled

■

Frame Type matches the frame type of the desired file server

Note

To determine your NetWare IPX frame type, type config at the Novell console screen.

On large networks, using multiple IPX frame types, it is critical that the frame type be

set correctly.

■

PDL is set to your desired PDL (PostScript or PCL) or to Auto

■

Primary Server (for NetWare 3.x only) is set to the name of the server which serves

the print queue you have assigned to the Phaser printer

■

NDS Tree (for NetWare 4.x NDS and later) is set for the correct NDS tree name

■

NDS Context (for NetWare 4.x NDS and later) is set for the correct NDS Context

■

Print Server (PServer) Name is set for the name selected for the Phaser printer to act

as a print server

■

Novell Mode is correctly set

If changes are made, reset the printer. Once the printer has been reset, allow approximately

two minutes for the printer to go through a self test, then log onto the network server.

Print out another copy of the "Configuration Page" to verify that the items you modified

were set and kept.

Reference/Features/Front

Phaser® 7750 Color Laser Printer

3-41

Novell NetWare

Panel.