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User Guide

How do I request Xerox support?

When you want to request assistance from Xerox Support, you

can call the Xerox Support Hotline through standard support

procedures. If Xerox Hotline support is unable to immediately

resolve your issue or concern, you will be asked to click the

[Home: Support Access] link to enable remote desktop sharing.

Desktop sharing enables Xerox to remotely troubleshoot problems

quickly in real-time.

You can also send Xerox an email message that describes your

questions or comments through Remote Services.

To enable desktop sharing:

1. Click [Home: Support Access].

A support dialog box opens.

2. Enter your name, contact information and a description of your

question or issue.