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Troubleshooting

I cannot make or receive calls or send and receive

messages

Verify that your BlackBerry® device is connected to the wireless network. If the OFF

indicator appears at the top of the Home screen, click the Manage Connections icon. Select

the check box beside Mobile Network. A wireless network indicator should appear. If you

are not in a wireless coverage area, an X indicator appears instead.

If you cannot make or receive calls, try performing the following actions:

• Verify that your wireless service plan includes phone or voice services.

• If you have traveled to another country and you have not changed your smart-dialing

options, dial the full phone number, including the country code and area code, for your

contact.

If you cannot send and receive messages, try performing the following actions:

• If you added an email account to your device using the setup wizard, verify that you have

received an activation message. If you have not received an activation message, on the

Home screen or in a folder, click Setup. Open the email setup application. Press the

key. Click Service Books. Click Send Service Books.