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User Guide

Synchronization

Synchronization basics

About wireless email reconciliation
Email messages that you open or delete on your BlackBerry® device might be marked automatically as opened or marked automatically
as deleted in your integrated email account. Generally, changes that you make to email messages in your integrated email account are
not reflected on your device.
If you add an email address to the BlackBerry® Internet Service and delete an email message from your email account inbox, the change
is reflected on your device. If you turn off wireless email reconciliation on your device, deleted email messages do not synchronize between
your device and your integrated email account.
If you have a Microsoft® Exchange work email account, an IMAP personal email account, or an MSN® Hotmail® email account, email
messages that you send from your device are copied to the sent items folder in your email account. Likewise, email messages that you
delete are copied to the deleted items folder (except for MSN Hotmail).
Note: Depending on your type of integrated email account or email account setup, wireless email reconciliation might not be available
for your device.
If you have a work email account that uses Microsoft® Outlook® Web Access version 5.5, email messages that you send from your device
are not copied to the sent items folder in your email account.
Depending on your wireless service provider, wireless email reconciliation for the sent items folder on your device might not be available
for your MSN Hotmail email account.
About reconciling deleted email messages from your integrated email account to your device
When you add an email address to the BlackBerry® Internet Service, you can delete an email message in your integrated email account,
and the email message is also deleted on your BlackBerry device.
By default, reconciling deleted email messages is turned on.
Note: If you turn off wireless email reconciliation on your device, deleted email messages do not reconcile between your integrated email
account and your device.
Stop reconciling deleted email messages
If you have an integrated email account other than a POP email account, by default, reconciliation of deleted email messages from your
integrated email account with your BlackBerry® device is turned on.
1.
On the BlackBerry® Internet Service web site, on the Services and Settings web page, click Email Accounts.
2. Under an email address, click Edit.
3. Click No below the Synchronize deleted items between this mailbox and my device option.
4. Click Save.
5. If necessary, type the password for your email address.
Synchronization
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