Blackberry INTERNET SERVICE Gebruikershandleiding - Pagina 34

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User Guide
About service books
Service books determine which services are available on your BlackBerry® device. If you switch devices, or if your device is not functioning
correctly, you can send service books to your device.
Send service books
1.
On the BlackBerry® Internet Service web site, on the Services and Settings web page, click Service Books.
2. Click Send Service Books.
3. Click OK.

Troubleshooting for BlackBerry devices

I have a new SIM card and I cannot access my BlackBerry email address
If you access your BlackBerry® Internet Service account automatically each time you open the email setup application and you set up a
BlackBerry® email address with your previous SIM card, you can access your BlackBerry email address again when you set up your
BlackBerry Internet Service account with your new SIM card.
1.
Open the BlackBerry Internet Service email setup application or visit the BlackBerry Internet Service web site using a browser on your
BlackBerry device.
2. Complete one of the following actions:
• In the email setup application, press the Menu key. Click Add A BlackBerry Email Address.
• On the web site, on the Email Accounts page, click Create A BlackBerry Email Address.
3. Type the existing user name and password for your BlackBerry email address.
Note: The BlackBerry Internet Service recovers your BlackBerry email address and associates it with your new SIM card.
Related topics
About changing the password and secret question for your BlackBerry email address, 20
I cannot send or receive email messages on my device
Try performing the following actions:
•
Verify that the BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send and receive email messages when you return to a wireless coverage area. For more information about wireless network coverage,
see the printed documentation that came with your device.
•
Send service books to your device. If you have a device with BlackBerry® Connect™ software, you might need to delete old service
books from the device before you send new service books. For more information, see the user guide for your device.
•
Verify that you have not created email message filters that are preventing email messages from being redirected to your device.
•
Verify that your email account is set to leave email messages on the messaging server. For more information, view the online help for
your email account.
•
Verify whether you need to turn on access to the IMAP or POP web site for your email account. For more information, contact your
email service provider.
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BlackBerry devices