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User Guide

BlackBerry devices

BlackBerry device basics

About switching devices
Your BlackBerry® device links to the BlackBerry® Mail messaging service. If you switch your device, you must update the device PIN on the
BlackBerry Mail web site or call your wireless service provider. When you log in to the BlackBerry Mail web site, you must provide the new device
PIN. If you do not update the device PIN, email messages continue to be sent to your previous device.
Depending on your wireless service provider, you might not be able to switch devices.
If you want to use BlackBerry Mail, you can only switch to a BlackBerry device. BlackBerry enabled devices do not support BlackBerry Mail.
Update device information
1.
On the BlackBerry® Mail web site, in the left pane, click Change Device.
2. Type the new BlackBerry device information.
3. Click Save.
Find your PIN and IMEI, ESN, or MEID
Depending on your wireless service provider, your BlackBerry® device will have either an IMEI, ESN, or MEID.
Perform one of the following actions:
• On your device, in the device options, click Status.
• Search for the PIN and IMEI, ESN, or MEID information on the outside of the box that your device came in.
• Turn off the device and remove the battery. Search for the sticker with the PIN and IMEI, ESN, or MEID information.
About service books
Service books determine which services are available on your BlackBerry® device. If you switch devices, or if your device is not functioning
correctly, you can send service books to your device.
Send service books
1.
On the BlackBerry® Mail web site, in the left pane, click Service Books.
2. Click Send Service Books.
3. Click OK.
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BlackBerry devices