Blackberry Professional Software Aan de slag handleiding - Pagina 40

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Getting Started Guide

Possible cause

The Microsoft Windows account that is used to run the

BlackBerry Professional Software does not have access

to the Global Address List or if the account is not visible

in the Global Address List.

This is typical in hosted environments, in which the

Global Address List is isolated for each organization

that uses the hosted services.

The Microsoft Windows account that is used to run the

BlackBerry Professional Software is corrupted and

cannot access mailboxes for BlackBerry device users.

A Public Folder storage group and database were not

created during the installation of Microsoft Exchange

2007 Server.

BlackBerry Router and BlackBerry Dispatcher do not install during the

migration or upgrade process

When you migrate or upgrade to the BlackBerry® Professional Software from BlackBerry® Enterprise Server - Small Business

Edition or BlackBerry Enterprise Server Express, the BlackBerry Router and BlackBerry Dispatcher do not install, and the

BlackBerry Professional Software does not run.

The log files for the setup application do not display any error messages for the migration or upgrade process.

Possible solution

Remove and then re-install the BlackBerry Professional Software.

When you re-install the BlackBerry Professional Software, you must specify both the name of the Microsoft® SQL Server®

that hosts your existing BlackBerry Configuration Database and the name of the original database (the default name is

BESMgmt).

To point your database to the correct Microsoft SQL Server and database name, at the Database Settings step of the

migration or upgrade process, consider the following information:

•

In the Database Location section, specify whether your existing BlackBerry Configuration Database is running on a

locally hosted Microsoft SQL Server or on a remote server.

•

In the Database Information section, type either the computer name or the IP address of the Microsoft SQL Server.

BlackBerry Router and BlackBerry Dispatcher do not install during the migration or upgrade process

Possible solution

Make the Microsoft Windows account that is used to run

the BlackBerry Professional Software visible in the Global

Address List.

Grant the account unrestricted access to the Global

Address List so that it can resolve its own mailbox location

and those of all BlackBerry device users, regardless of the

organization they belong to.

Re-create the Microsoft Windows account that is used to run the

BlackBerry Professional Software, and grant the account all

required permissions. For more information about how to create

a new account, see the BlackBerry Professional Software

Getting Started Guide.

Create a Public Folder storage group and database on

theMicrosoft Exchange 2007 Server. For more information, see

the BlackBerry Professional Software Getting Started Guide.