Zanussi ZI 918/12 KA Instructieboekje - Pagina 11

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During a normal night time period of approximately 8 hours a traditional fridge freezer can normally maintain the

frozen food temperature but if the appliance is left for longer period in a low ambient the freezer will defrost .

If, after the above checks, there is still a fault, call your local Service Force Centre.

In-guarantee customers should ensure that the above checks have been made as the engineer will make a

charge if the fault is not a mechanical or electrical breakdown.

Please note that proof of purchase is required for any in-guarantee service calls.

SERVICE AND SPARE PARTS

In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local

Zanussi Service Force Centre by telephoning:-

Your telephone call will be automatically routed to the Service Force Centre covering your post code area.

For the address of your local Service Force Centre and further information about Service Force, please visit the

website at www.serviceforce.co.uk

Before calling out an engineer, please ensure you have read the details under the heading 'Something Not

Working?

When you contact the Service Force Centre you will need to give the following details:

Your name, address and post code

Your telephone number

Clear and concise details of the fault

The model and serial number of the appliance (found on the rating plate)

The purchase date

Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee

service calls.

CUSTOMER CARE DEPARTMENT

For general enquiries concerning your Zanussi appliance or for further information on Zanussi products,

please contact our Customer Care Department by letter or telephone at the address below or visit our website

at www.zanussi.co.uk

Customer Care Department

Major Appliances

Zanussi

Addington Way

Luton

Bedfordshire

LU4 9QQ

Tel: 08705 727 727 ( * )

* calls to this number may be recorded for training purposes.

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