Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - - TECHNICAL NOTE FOR JAPANESE ENVIRONMENTS Handmatig - Pagina 12

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BlackBerry Enterprise Server
Workaround
In a BlackBerry Enterprise Server environment that includes Microsoft Exchange Server 2003 or
SDR 35424
earlier, the location, notes, or subject of a calendar item might display incorrectly if a user creates,
accepts, or updates a meeting invitation on the BlackBerry device. This occurs because
Collaboration Data Objects (CDO) 1.21, which uses the SetLocaleIDs method to set the code page
of a MAPI session, does not support Unicode characters.
Workaround
Please apply Microsoft hotfix KB913463 and then set registry key SetLocalID's (dword) to 1. In the
Registry this can be found under \\Research In Motion\BlackBerry Enterprise Server\Agents.
For more information, see Knowledge Base article 913463.
In a BlackBerry Enterprise Server for Microsoft Exchange environment, Japanese characters do not
SDR 132809
display correctly in the memo field of the calendar on the BlackBerry device.
Workaround
1.
2.
In certain circumstances, when you upgrade to BlackBerry Enterprise Server 4.1 SP 4 Japanese,
SDR 143513
wireless synchronization options might not display on the BlackBerry device, and a user cannot
synchronize the address book, tasks, or memo pad wirelessly.
Workaround
1.
2.
3.
4.
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6.
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9.
Pending Issues from BlackBerry Enterprise Server 4.1 SP 4
Japanese
BlackBerry Attachment Service
Users cannot view the following images in file attachments on the BlackBerry device:
SDR 99449
•
embedded Microsoft Office WordArt images
•
vector images in .doc file attachments, including grouped text boxes and images, which are
treated as vector images
•
graphs and cell formatting in .xls file attachments
When a user unzips a .zip file that contains files in Japanese, the file names do not display correctly
SDR 102839,
on the user's BlackBerry device. See ".zip attachment limitations" on page 7 for more information.
SDR 104544
When a user tries to view a file using the BlackBerry Browser, embedded items in the file, such as
SDR 134713
tables, text boxes, figures, and pictures might not download correctly.
©
2008 Research In Motion Limited. All rights reserved.
Apply Microsoft hotfixes KB913643 and KB923537. See "Install the required Microsoft
hotfixes" on page 8 for more information. These hotfixes fix a CDO issue that prevents the
Unicode calendar from working correctly. Without these hotfixes, the Microsoft Exchange
Server 2003 might stop responding.
Add a registry value to turn on Unicode text support in calendars. See "Configure the
BlackBerry Enterprise Server to support Unicode text in calendars" on page 8 for more
information.
On the BlackBerry device, in the device options, click Advanced Options.
Click Service Books.
Highlight the SYNC service book.
Press Menu.
Click Delete.
When the confirmation message displays, click Delete.
Wait approximately 30 seconds.
Press Menu.
Click Undelete.
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