Blackberry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - ENTERPRISE SERVER WIRELESS SOFTWARE UPGRADES Administratiehandleiding - Pagina 17

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Administration Guide

Requesting wireless software upgrades

Process flow: Requesting a wireless software upgrade from a BlackBerry device

1.
The BlackBerry® device user requests a wireless software upgrade.
2.
The BlackBerry® Enterprise Server sends information about any available software upgrades to the BlackBerry device.
3.
The BlackBerry device user selects one or more software upgrade packages.
4.
The BlackBerry device connects to the upgrade detail server.
5.
The upgrade detail server determines whether the BlackBerry device can perform the wireless software upgrade. If
applicable, the upgrade detail server allows the BlackBerry device to connect to the upgrade package server to retrieve
the software upgrade package.

Severity levels for software upgrade requests

Severity level
Mandatory
Critical
High
Medium
Description
use to send a software upgrade package that the BlackBerry® device
retrieves and installs automatically if the user does not accept the software
upgrade request within 72 hours
might fix one or more software issues that are critical to how the BlackBerry
device works
might include one or more important new BlackBerry device features
use to send a request that indicates that the user should download and
install the wireless software upgrade immediately
might include one or more important new BlackBerry device features
might fix one or more software issues that impact how the BlackBerry
device works
use to send a request that indicates that the user should download and
install the wireless software upgrade as soon as possible
might include one or more important new BlackBerry device features
might fix one or more software issues that visibly impact BlackBerry device
features but are not critical to how the BlackBerry device works
use to send a request that indicates that the user should download and
install the wireless software upgrade as soon as it is convenient to do so
Requesting wireless software upgrades
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