Lenovo 4420HB2 Gebruikershandleiding - Pagina 34

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Appendix A. Service and Support

The following information describes the technical support that is available for your

product, during the warranty period or throughout the life of the product. Refer to

your Lenovo Statement of Limited Warranty for a full explanation of Lenovo

warranty terms.

Online technical support is available during the life of your product through the

Lenovo Support Web site at http://www.lenovo.com/think/support.

During the warranty period, assistance for replacement or exchange of defective

components is available. In addition, if your option is installed in a Lenovo

computer, you might be entitled to service at your location. Your technical support

representative can help you determine the best alternative.

Installation and configuration support through the Customer Support Center will be

withdrawn or made available for a fee, at Lenovo's discretion, 90 days after the

option has been withdrawn from marketing. Additional support offerings, including

step-by-step installation assistance, are available for a nominal fee.

To assist the technical support representative, have available as much of the

following information as possible:

· Option name

· Option number

· Proof of purchase

· Computer manufacturer, model, serial number, and manual

· Exact wording of the error message (if any)

· Description of the problem

· Hardware and software configuration information for your system

If possible, be at your computer. Your technical support representative might want to

walk you through the problem during the call.

Phone numbers are subject to change without notice. For the most current phone

numbers, go to http://www.lenovo.com/think/support and click Support phone list.

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