3D Global DTC133UHL Bedieningshandleiding - Pagina 17
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6.2 Problem remedies / FAQ
The following list is intended to help you localize possible errors and to suggest possible
causes and solutions. If necessary, contact the manufacturer's Support department.
Problem
No function
No image
No image
Incorrect 3D image
"double images"
Image flickers when moving
Image tracking not correct
6.3 Support
In the event of a problem or possible repair, please always contact the manufacturer first!
Please note that goods sent to the manufacturer without prior consultation or unannounced
may NOT be accepted and may be returned to you by the transport company at your
expense.
7 Decommissioning
7.1 Deinstallation
• Switch off your system
• Disconnect all cables and connections (see paragraph 4.3).
• Dismantle the device from the holder / stand.
7.2 Disposal
For decommissioning and disposal of the device at the end of the product life, the country-
specific laws and regulations applicable to the respective device location must be observed
that, for example, implement and ensure compliance with Directive 2012/19/EU ("WEEE
Directive").
Manual_DTC133UHL_EN
Possible cause
no power supply
Incorrect cabling
device in StdBy or switched off
No signal or incorrect signal
(e.g. wrong resolution) from your
system
Incorrect image processing;
incorrect display parameters
Incorrect configuration of
headtracking system
Rev. 1.0 / 17.11.2022
Possible remedies
• Check the connections
• Check the external power
supply or its main connection
• Check the connections
• Switch on the device with
power button on the rear
• Check the signal of your
system (e.g. PC)
• Check the 3D display
parameters in your system
(3D software settings)
• Verification of the
headtracking configuration on
the system
• Use of correct headtracking
calibration data
• Recalibration of headtracking
system
• Use of different headtracking
mappings
Remarks
• See paragraph 4.3
• See paragraphs 4.3 & 5
• Ideal resolution:
3840x2160 @60HZ
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