EG&G ORTEC 775 Bedienings- en onderhoudshandleiding - Pagina 4
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Pagina afdrukkenSTANDARD WARRANTY FOR ORTEC INSTRUMENTS
ORTEC warrants its instruments other than preamplifier
FET input transistors, vacuum tubes, fuses, and batteries to
be free from defects in workmanship and materials for a
period of twelve months from date of shipment provided
that the equipment has been used in a proper manner and
not subjected to abuse. Repairs or replacement, at ORTEC
option, will be made on in-warranty instruments, without
charge, at the ORTEC factory. Shipping expense will be to
the account of the customer except in cases of defects
discovered upon initial operation. Warranties of vacuum
tubes and semiconductors made by their manufacturers will
be extended to our customers only to the extent of the
manufacturers' liability to ORTEC. Specially selected
vacuum tubes or semiconductors cannot be warranted.
ORTEC reserves the right to modify the design of its
products without incurring responsibility for modification
of previously manufactured units. Since installation condi
tions are beyond our control, ORTEC does not assume any
risks or liabilities associated with methods of installation or
with installation results.
advance of its return. ORTEC must be informed, either in
writing or by telephone [(615) 482-4411 ], of the nature of
the fault of the instrument being returned and of the
model, serial, and revision ("Rev" on rear panel) numbers.
Failure to do so may cause unnecessary delays in getting
the unit repaired. Our standard procedure requires that
instruments returned for repair pass the same quality
control tests that are used for new-production instruments.
Instruments that are returned should be packed so that
they will withstand normal transit handling and must be
shipped PREPAID via Air Parcel Post or United Parcel
Service to the nearest ORTEC repair center. Instruments
being returned that are damaged in transit due to inade
quate packing will be repaired at the sender's expense, and
it wil l be the sender's responsibility to make claim with the
shipper. Instruments not in warranty will be repaired at the
standard charge unless they have been grossly misused or
mishandled, in which case the user wil l be notified prior to
the repair being done. A quotation will be sent with the
notification.
QUALITY CONTROL
Before being approved for shipment, each ORTEC instru
ment must pass a stringent set of quality control tests
designed to expose any flaws in materials or workmanship.
Permanent records of these tests are maintained for use in
warranty repair and as a source of statistical information
for design improvements.
REPAIR SERVICE
If it becomes necessary to return this instrument for repair,
it is essential that you contact our Customer Services in
DAMAGE IN TRANSIT
Shipments should be examined immediately upon receipt
for evidence of external or concealed damage. The carrier
making delivery should be notified immediately of any such
damage, since the carrier is normally liable for damage in
shipment. Packing materials, waybills, and other such
documentation should be preserved in order to establish
claims. After such notification to the carrier, please notify
ORTEC of the circumstances so that we may assist in
damage claims and in providing replacement equipment if
necessary.