Astro Gaming 939-001514 Faq
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I can only hear out of one side of my A40 TR
+ MixAmp TR/One side is louder than
the other. (PS4/PC/Xbox One)
I understand you are experiencing issues with your A40. Here are a few steps you
can take to attempt to remedy the issues. Before troubleshooting please ensure you
have setup the audio system correctly by using our setup guides.
If using a gaming console (PS4/Xbox One) make sure the MixAmp TR is in
•
Console Mode. Power button should be illuminating Red.
If using a PC or computer, make sure the MixAmp TR is in PC Mode. Power
•
button should be illuminating White.
Test out the headset by itself on an alternate device. You can either test it out on a PC
•
using the included PC splitter that splits the single jack on the headset to microphone
in and speaker out jacks or you can hook up the headset directly to any smartphone.
Test out the headset and MixAmp TR on an alternate PC or gaming console.
•
Test out an alternate headset with your MixAmp TR.
•
I am having issues with audio quality on
A40 TR + MixAmp TR. (PS4/PC/Xbox One)
I understand you are experiencing issues with your A40 TR System. Here are a
few steps you can take to attempt to remedy the issues.
If using a gaming console (PS4/Xbox One) make sure the MixAmp TR is in
•
Console Mode. Power button should be illuminating Red.
If using a PC or computer, make sure the MixAmp TR is in PC Mode. Power
•
button should be illuminating White.
Make sure the inline mute cable is plugged completely into the headset and MixAmp TR.
•
You should be able to feel the cable click into the headset and MixAmp TR firmly.
Unplug the headset from the MixAmp TR and plug it directly into an Ipod or Mp3
•
player. Check and see if your audio quality is the same or better.
Plug a different headset into the MixAmp TR (Any headset including ear buds) check
•
to see if the audio quality is the same or is improved.