Comcast XFINITY Podręcznik użytkownika - Strona 5

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What do I do if the remote control does not work?

• Make sure the batteries are inserted correctly.

• Make sure your remote can "see" the front of the uDTA (or the front of the remote control signal receiver).

• If you are using the remote control signal receiver, make sure it is connected firmly to the uDTA.

If there is no light illuminated on the front of the uDTA:

• Make sure the power cord is attached to the uDTA and plugged into a live electrical outlet.

If there is no picture on the TV and the light on the uDTA is blinking:

• Make sure you have contacted Comcast to activate the uDTA.

• Wait a few minutes. If the light is still blinking, call Comcast at 1-888-634-4434.

If there is no picture on the TV and the light on the uDTA is solid:

• Make sure the TV and uDTA are both set to the same channel (both 3, or both 4).

• Try switching the TV and uDTA to the other channel (3 or 4).

• If you're also connected to a VCR, make sure the VCR is turned on.

• Make sure the uDTA is connected directly to the cable wall outlet.

• Make sure all the cables are firmly connected.

If the audio is in a language you don't expect to hear:

• You may have accidentally changed it to an alternate language option. Press the LANG button on your remote

control one or two times.

Which cable should I use to connect my Universal Digital Transport Adapter (uDTA)

to my TV (HDMI vs. Coax)?

• Your universal digital adapter can be operated in standard definition or in high definition (HD service

required).

• For high definition viewing you would use the HDMI cable (refer to the HDMI cable connection diagram on

page 8).

• For standard definition viewing, you will need to use the coaxial cable connection (refer to the coax cable

connection diagram on page 9).

Why do I see black bars on the sides of my TV screen?

• There may be several reasons that you are seeing black bars on your TV. Here are the most common:

Check the screen size settings on your TV (refer to the TV user guide/owner's manual to make sure that it



is in the 16x9 mode).

If you do not subscribe to our HD service, you will not be able to view HD channels and may see the black



bars on the sides of your TV indicating that the picture is in standard definition.

Check the channel guide to see if the channel is delivered in HD.



I have HD, why can't I see HD picture?

• Make sure you are using the HDMI cable included with your kit and that it is connected to the HDMI input on

your TV and HDMI output on your uDTA.

• Make sure your TV input source is set to HDMI (refer to TV menu or user guide for instructions on how to

change the TV input).

Is my remote control a universal remote?

• The remote supplied with your uDTA will control your TV and digital adapter. It will not control other

equipment such as DVD player/recorders or VCRs.

If you need additional support, go to comcast.com/digitalnow or call 1-888-634-4434.

UDTA USER SIK 1011.indd 5

Troubleshooting and FAQ's

8/12/11 11:21 AM