TAB
TAB
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EFERENCE
Troubleshooting
Problem
Your iPod/iPhone does not dock
properly
No sound
No sound and your iPod/iPhone
is not charging
No sound after quickly undocking or
docking your iPod/iPhone
Your iPod/iPhone does not respond
to the SoundDock
®
remote control
buttons shown:
Your SoundDock system does not
respond to its remote commands or
to the + and – volume buttons on
the front of the system
10
TAB 6Italiano
What to do
• Make sure the dock insert is the proper fit for your iPod/iPhone model (refer to "Selecting
the correct insert" on page 5).
• Remove your iPod/iPhone from the dock and check for obstructions on the connectors in
the dock and on your iPod/iPhone. Then reseat it in the dock.
• Make sure the system is plugged in, your iPod/iPhone is turned on, and a music track is
selected and playing.
• Press the Play/Pause button on the remote control.
• Increase the volume setting for the system.
• Remove your iPod/iPhone from the dock, wait briefly, then reseat it. You may need to do
this a few times.
• Make sure your iPod/iPhone is running compatible software (refer to "To check for iPod/
iPhone compatibility" on page 6).
• Make sure the power cable is securely plugged into a functioning wall outlet and the
symbol on the small connector is matched to the one on the back of the SoundDock
system. Refer to Figure 4 on page 6.
• Make sure your iPod/iPhone is firmly seated in the dock.
• Remove your iPod/iPhone from the dock, wait 5 seconds, and return it to the dock.
• Unplug the power cable for 1 minute, then plug it back in. This resets the system.
• Remove your iPod/iPhonefrom the dock, wait briefly, then reseat it. You may need to do
this a few times.
• Try the remote from a different location. If it works there, strong lighting or other room con-
ditions may be causing the problem.
• Make sure nothing blocks the infrared (IR) signal path from the remote to your SoundDock
system. Wipe off the small lens on the front end of the remote.
• Check the battery to make sure the + side is up as shown in Figure 6 on page 8.
• Replace the remote control battery.
• Make sure your iPod/iPhone is running compatible software (refer to "To check for iPod/
iPhone compatibility" on page 6).
• Unplug the power cable for 1 minute, then plug it back in. This resets the system.
®
• Contact Bose
Customer Service about the problem.
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