ATTO Technology Low Profile SAS Host Adapter H380 Instrukcja rozwiązywania problemów

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ATTO ExpressSAS Troubleshooting Guide for Windows

This document describes troubleshooting techniques that can be used to identify

and resolve issues associated with the ATTO ExpressSAS Raid Controller.

Some of these techniques may seem simplistic or overly obvious, but these are

the ones that are commonly overlooked and can take several hours of frustration

to find. It is important to only try one technique at a time. While changing

multiple variables may seem to be a time saver, it usually complicates the

troubleshooting process.

A.) Windows Operating Systems

The computer will not boot past its Power On Self Test when the controller is

installed.

The controller may be improperly seated. Power down the computer and reseat

the controller.

Try putting the controller in a different PCI slot.

Disconnect any SAS/SATA devices from the controller and reboot the computer.

If this resolves the issue, investigate the SAS/SATA cables or SAS/SATA target

devices as described in the section below.

If the computer still does not boot, try installing the controller in a different

computer. If the controller works in the new computer, report this as a possible

interoperability issue between the controller and the computer. If the problem

follows the controller, replace it with a new adapter.

Verify that the latest version of the computer BIOS is installed. Use caution when

updating the computer's BIOS. A mistake could leave the system in an unusable

state.

The ExpressSAS RAID controller is installed in the computer but it does not

appear during the system BIOS scan.

Note: The ATTO Technology banner should appear shortly after booting the

computer.

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Channel 1 ExpressSAS R380

The controller may be improperly seated. Power down the computer and reseat

the controller.

Try putting the controller in a different PCI slot.

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ATTO ExpressSAS™

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June 6, 2007