DataComm PLUS Zultys 23G Podręcznik - Strona 5

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Hold, Transfer and Park

The Hold and Transfer keys are located within the Soft Key row.

It is best practice to put a call on hold if you do not need to transfer the call to anyone else. If

you need to transfer the call to someone else, follow the steps below for either parking a call or

● While on a call, press the Hold key in the soft key row

● The options within the Soft Key row will change when you put a call on hold. To pick up

the call select the Resume option within the Soft Key

row.

You will also notice that the Line buttons will light up. You

can select the line key that is lit up to resume a call on hold

also. Since there are two lines you can put two calls on hold.

Transferring a Call

There are three options for transferring a call:

● Blind Transfer - Transfer a call directly

● Attended Transfer - Introduce a call before it is transferred

● Transfer to Voicemail - Transfer a call directly to voicemail

Blind Transfer

● While on a call, press the Transfer key followed by the extension you wish to transfer to

and then Transfer again.

○ Example: Transferring a call to extension 123

(Transfer key)123(Transfer key)

● OR Select the Transfer key followed by the extension within the Programmable keys

area if extensions have been programmed

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On-Premise Zultys

Zultys 23G Guide