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6. Limited Warranty & Support Policy

Warranty:

Gait Up offers 12 months parts and labour on Physilog

one year from the date of delivery to the customer the equipment does not comply with the foregoing

limited warranty, Gait Up will at Gait Up's option, repair, replace or refund the purchase price of the

defective equipment free of charge to the customer. Customers requesting repair, replacement or

refund are required to ship, the Physilog

contact Gait Up's customer service for instructions on and approval of shipment prior to returning

any defective Physilog

has been repaired or altered by anyone other than Gait Up in any manner so as, in Gait Up's

judgement, to affect its service ability, or any product been subject to alteration, accident, misuse,

abuse, neglect or abnormal wear. Gait up warrants solely to the original purchaser (customer). Only

the terms expressed in this warranty shall apply and no distributor, corporation or individual is

authorized to amend, modify or extend this warranty in any way.

GaitUp shall have no liability for any consequential, incidental or special damages by reason of any

act or omission or arising out of or in connection with the equipment or its rental, delivery, installation,

maintenance, operation, performance or use, including without limitation any loss of use, lost

revenue, lost profits or a cost associated with downtime. The obligations contained in this paragraph

continue beyond the term of this limited warranty.

Physilog

and Gait Analysis Software are not considered as proper Medical Devices, since they do

not support directly diagnosis, but they provide data which have to be analysed and approved by

medical doctors for them to make their diagnosis. Reclamations regarding medical devices will not

be considered.

Support Policy:

Support does not include:

⋅

support for 3rd party hardware, software, mailing lists or web content

⋅

writing or debugging customer applications and deployments

⋅

detailed explanations of the engineering principles behind our software and hardware

⋅

support for systemic problems beyond the scope of the actual Physilog® and existing systems

software (IT issues, computer operation)

⋅

support for customers whose conduct fails to meet professional standards

Occasionally we engage in more interactive support or consulting. Interactive support is a customer

courtesy and is provided at Gait Up's discretion. It does not invalidate the support policy described

above. There is no guarantee of performance, timeliness, or establishment of a continuous support

relationship. Consulting is subject to acceptance of a formal statement of work

Warranty and Support conditions may change without prior notice. Please refer to the Sales terms and conditions on Gait

Up's website.

User guide GaitUp Lab - v1.0.0 Date: 04.05.2020

to Gait Up. As a condition of this warranty, customers must

. The warranty shall not apply to any product or component thereof which

EPFL Innovation Park, Bat C. CH-1015 Lausanne

starting from the date of delivery. If within

Gait Up SA

www.gaitup.com

TVA CHE-145.136.760