Busy-line Automatic Callback
To activate automatic callback-
1.
Dial number.
2.
Hear busy.
3.
Press [Transfer] (hear confirmation tones).
4.
Dial * 5.
5.
Hang-up.
Phone will give a Priority ring when the "callback"
phone is available.
To cancel automatic callback-
1.
Press # 5 (hear confirmation tones)
Note: Does not work if the line you are calling has
voicemail.
Call Forwarding
To activate call forwarding-
1.
Pick up handset
2.
Press * 2
3.
Dial extension number calls will ring to (hear
confirmation tones)
To cancel call forwarding-
1.
Pick up handset
2.
Press # 2 (hear confirmation tones)
Bridged Appearance Calls
To answer a call on a bridged line-
1.
Select the bridged call that you want to answer
2.
Press [answer]
Frequently asked questions
Q. Why are all of my calls going directly to voicemail?
The phone hasn't been ringing.
A. Your phone is probably set on "Send All Calls."
Try this – Get dial tone, then press # 3.
Q. Why does my phone ring a short ring, then no one
is on the line?
A. Your phone is probably set on "Call Forwarding."
Try this – Get dial tone, then press # 2.
Q. Why do I keep hearing a beeping tone when I
answer my phone?
A. Someone may think they are dialing a fax number.
Try this – Transfer the call to a fax machine. The
printed fax may list a phone number of the misguided
party.
Q. Why can't I just use the last 4 digits of my phone
number?
A. All campus numbers, 836, 837, 547 (Mt Grove),
and 255 (West Plains), are dialed using only the last 5
digits of the phone number. The first number of the
extension will vary from phone to phone. For this
reason, you should include all 5 digits when giving
someone your extension number.
Q. Who do I call if my phone isn't working properly?
A. Dial "0" to place a trouble report with the campus
operator.
Q. Are West Plains and Mt Grove local calls?
A. All off-campus phone numbers using the same
prefix in Springfield, West Plains, and Mt Grove are
treated as a local call. Simply dial 9+ the seven-digit
number to complete the call.
Q. Where can I find more instruction information
about the university's data and voice network?
A.https://ntg.missouristate.edu/Documentation/gu
idestraining.aspx
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