Troubleshooting
If the problems occur while using this machine, the following may help you to solve the problems.
Potential types of problems
Problem
• The QL-1060N does not
print, or a printing error is
received.
• The power button is not
lit.
• The printed label contains
streaks or poor quality
characters, or the label is
not fed correctly.
• A data transmission error
appears on the personal
computer.
• Labels are jammed in the
cutter or are not ejected
correctly after printing.
• Layout style is not
updated when Add-in is
still activated and a new
label roll is installed.
• The icon of P-touch
Add-In is not displayed on
®
Microsoft
Word.
• Cutter error
• Is the USB/Ethernet cable loose?
Check that the cable is connected securely.
• Is the DK Roll installed correctly?
If not, remove the DK Roll and reinstall.
• Is there enough roll remaining?
Check that there is enough roll remaining.
• Is the DK Roll compartment cover open?
Check that the DK Roll compartment cover is closed.
• Has a print error or transmission error occurred?
Turn off the Brother QL-1060N and on again. If the problem is still occurred,
contact Brother Customer Service at 1-877-BROTHER.
• Is the power cord plugged correctly?
Check that the power cord is plugged. If inserted, try plugging it into another
electrical outlet.
* If the power button still does not light up, contact Brother Customer Service at
1-877-BROTHER.
• Is the print head or roller dirty?
While the print head generally remains clean under normal use, lint or dirt from
the roller may become stuck on the printer head. If this occurs, clean the roller.
See
"Roller maintenance" in page
• Is the correct port chosen?
Check that the correct port is chosen from the "Print to the following port" list in
the Printer Properties dialog box.
• Is the QL-1060N in cooling mode (the LED lamp is flashing in orange)?
Wait until the LED lamp stops flashing and then try printing again.
• Is someone printing via network?
If you try to print while other users are printing large amounts of data, the printer
is unable to accept your print job until the ongoing printing is finished. In such
situations, execute the print job again after the other jobs are completed.
• Is there dirt or lint on the roller preventing it from rolling freely?
For details, see
"Roller maintenance" in page
• Was a new label roll installed before activating the P-touch Add-In (The P-touch
function is added to your standard Microsoft toolbar)?
Exit the P-touch Add-In, load the second label roll type, reactivate the P-touch
Add-in, choose "Select Layout", and then verify the layout.
®
• Is Microsoft
Word started up from Microsoft
®
• Is Microsoft
Word chosen for the editor usually used for Microsoft
Due to limitation of the program, the Add-In of Microsoft
with above settings. Quit Microsoft
• If the cutter error occurs, keep the DK roll compartment cover closed and press
ON/OFF button. The cutter moves back to the normal position and turns the
machine OFF automatically. After the machine is OFF, inspect the cutter unit
and remove the paper jam.
41
Solution
40.
40.
®
Outlook
®
®
Outlook
, and restart Microsoft
Potential types of problems
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®
®
Outlook
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Word is unable to use
®
Word.
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