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About This Guide

Obtaining Technical Assistance

All customers, partners, and resellers who have a valid Cisco service contract have

complete access to the technical support resources on the Cisco TAC Web Site.

The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have

a valid service contract but do not have a login ID or password, go to this URL to

http://www.cisco.com/register/

If you are a Cisco.com registered user, and you cannot resolve your technical

issues by using the Cisco TAC Web Site, you can open a case online by using the

TAC Case Open tool at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases through

the Cisco TAC Web Site.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2

issues. These classifications are assigned when severe network degradation

significantly impacts business operations. When you contact the TAC Escalation

Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country,

go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the

level of Cisco support services to which your company is entitled: for example,

SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When

you call the center, please have available your service agreement number and your

product serial number.

Cisco Content Services Switch Advanced Configuration Guide

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