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Troubleshooting

Maintain Your Cisco Headset 500 Series

Many headset-related issues may stem from using out-of-date firmware. You can check and update your

headset firmware on any supported Cisco IP Phone or with the latest version of Cisco Jabber.

Update Your Headset Firmware

You can update your headset software on any supported Cisco IP Phone.

During the update, the LEDs on the Cisco Headset 561 and 562 base blink in sequence from left to right. After

the software upgrade has completed successfully, the LEDs return to their idle state.

Procedure

Step 1

Connect your Cisco Headset 500 Series to a Cisco IP Phone.

Step 2

If the headset does not automatically begin to update, restart the phone. The phone downloads the latest headset

version file when the phone restarts and uploads it to the headset.

Check Your Headset Firmware on On-Premises Cisco IP Phones

You can check your headset software on any supported Cisco IP Phone.

Procedure

Step 1

Press Applications

Step 2

Select Accessories.

Step 3

Highlight Cisco Headset and press Show detail.

Check Your Headset Firmware on Multiplatform Phones

You can check your headset software on any supported Cisco IP Phone.

Procedure

Step 1

Press Applications

Step 2

Select Status > Accessories.

Step 3

Highlight Cisco Headset and press Show detail.

Maintain Your Cisco Headset 500 Series

Cisco Headset 500 Series User Guide