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TAC website require a Cisco.com login ID and password. If you

have a valid service contract but do not have a login ID or

password, go to this URL to register:

http://tools.cisco.com/RPF/register/register.do

If you are a Cisco.com registered user, and you cannot resolve

your technical issues by using the Cisco TAC website, you can

open a case online at this URL:

http://www.cisco.com/en/US/support/index.html

If you have Internet access, we recommend that you open P3

and P4 cases through the Cisco TAC website so that you can

describe the situation in your own words and attach any

necessary files.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or

priority level 2 issues. These classifications are assigned when

severe network degradation significantly impacts business

operations. When you contact the TAC Escalation Center with

a P1 or P2 problem, a Cisco TAC engineer automatically opens

a case.

To obtain a directory of toll-free Cisco TAC telephone numbers

for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations

center to determine the level of Cisco support services to which

your company is entitled: for example, SMARTnet, SMARTnet

Onsite, or Network Supported Accounts (NSA). When you call

the center, please have available your service agreement number

and your product serial number.