USING YOUR IP PHONE
ADJUSTING VOLUME SETTINGS
To adjust the receiving volume, press the volume control button up (+) or down (-) when
the handset, headset, or speakerphone is in use.
To save the volume setting for future calls, press the Save softkey. If you do not save
your volume change, it will revert to the previously saved volume level.
While the phone is in an idle state, the volume control button will adjust ringing volume.
ANSWERING A CALL
To use the handset, lift the handset.
To use the speakerphone, press the line key associated with the incoming call, press the
Speaker button, or press the Answer softkey.
To use a headset, press the Headset button.
MUTING A CALL
To activate mute, press the Mute button. When activated, the button will light red.
To deactivate (turn off) mute, press the Mute button again. Red light will extinguish.
PLACING A CALL
To use the handset, lift the handset.
To use the speakerphone, press an available line key, the Speaker button or the
NewCall softkey.
To use a headset, press the Headset button.
Dial 9 for an outside line then the telephone number, or dial an internal 4- or 5-digit
extension. For a long distance call, dial 9+1 then the telephone number.
To call the most recently dialed number, press the Redial softkey. If you do not lift the
handset or activate the headset, the speakerphone will automatically be activated.
To dial while on-hook, use the keypad to enter the telephone number then go off- hook in
any manner suggested above to place the call.
Note: If while entering a phone number you make a mistake, you can press the <<
softkey to erase one or more digits. To exit the dialing attempt, press the Cancel
softkey.
ENDING A CALL
To end a handset call, replace the handset or press the EndCall softkey.
To end a speakerphone call, press the Speaker button or press the EndCall softkey.
To end a headset call, press the Headset button or press the EndCall softkey.
Cisco 7965 / 7945 IP Phone Quick Reference Guide
HOLDING A CALL
With call in progress, press the Hold softkey.
To return to the call, press the Resume softkey.
TRANSFERRING A CALL
With call in progress, press the Transfer softkey. Call is automatically placed on hold.
Dial the extension to which you wish to transfer the call.
If screening the call, wait for the called party to answer. If you need to return to the
original call, press the EndCall softkey then the Resume softkey. Otherwise, press the
Transfer softkey again to release the call.
TRANSFERRING A CALL DIRECTLY TO VOICE MAIL
With call in progress, press the Transfer softkey. Call is automatically placed on hold.
Dial * plus the extension to which you wish to transfer the call.
Press the Transfer softkey to release the call. Call is sent directly to the mailbox
greeting.
USING DO NOT DISTURB
While the phone is idle, press the more softkey then the DND softkey to mute incoming
ringing calls. When you receive an incoming call, you will hear one beep and the call will
flash on your phone.
Upon receiving an incoming call, press the DND softkey to mute the ring.
DIVERTING A CALL TO VOICE MAIL
To send a ringing call directly to your voice mailbox, press the iDivert softkey.
SWITCHING BETWEEN MULTIPLE CALLS
To switch between connected calls on one line (one call on hold, one active), use the
navigation pad to highlight the held call and press the Resume softkey. The active call is
placed on hold.
To switch between connected calls on separate lines (e.g. one on primary line, one on a
shared line) press the line key to which you are switching. If a single call is holding on
that line, the call will automatically resume and the active call is placed on hold. If there
are multiple calls holding, use the navigation pad to highlight the appropriate call then
press the Resume softkey.
To switch from an active call to answer a ringing call on the same line, press the Answer
softkey. Or, to switch from an active call to a call on another line, press the flashing
line key. Any active call is placed on hold.
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