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CALNET 3: Cisco Hosted Collaboration Solution from AT&T: Quick reference guide

Call Waiting

Each line can handle up to four calls at a time. To

answer a call in waiting, press the corresponding line

button. This will place the initial call on hold.

Conference calling

To add a person to an existing call:



Press the Conference button.



Enter the number of the second person.



Press the Call soft key.



When they answer, press the Conference

button again.



Repeat these steps to add additional parties to

the conference call, for a total of 16

participants (you plus 15 others).

To merge an active call with one on hold:



Press the Conference button.



Press Active calls soft key to select a held call.



Press Conference again.

To view a list of conference participants:



Press the Show details soft key.



The initiator's name will be marked with

an asterisk.



Press the Update soft key periodically to

update the screen status.

To remove a participant from the conference call:



The initiator can use the Navigation cluster to

highlight the person's name.



Press the Remove soft key.

Notes:

While on a conference call:



Pressing the Hold soft key will allow the other

parties to talk amongst themselves but they

cannot hear you.



The initiator can hang up and the other parties

will stay connected.



The initiator is the only person that can add or

remove participants from the conference.

Transferring a call

Transferring calls releases the call from your phone.

Call transfer:

Allows you to speak privately to the receiving party

before completing the transfer.



During an active call, press the Transfer button.



Enter the number of the receiving party.



Press the Transfer button again.

Call transfer directly to voicemail:

Allows you to transfer a call directly to your voicemail or

someone else's without ringing their phone.



During an active call, press the Transfer soft key.



Press the asterisk followed by the extension

number.



Press the Transfer soft key to complete the

transfer.

Cancel call transfer:



Press the Cancel soft key before the transfer

completes.

Note: You do not need to place the call on hold before

transferring. During the transferring process, the caller

will automatically be put on hold and hear music.

Call forwarding

Enable call forwarding



Select a line and press the Forward all soft key.



Dial the number that you want to forward to.



To forward all calls to your mailbox, press the

Forward all soft key, then the Voicemail soft key.

Notes:



"Call forwarded to" will be displayed on the

display.

Disable call forwarding



Press the Forward off soft key.

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