Q
S
UICK
TART
Cisco Unified IP Phone
9951 and 8961
1
Dial
2
Hang up
3
Answer
4
Mute
5
Hold
6
Forward All
7
Do Not Disturb
8
Conference
9
Transfer
10
Divert
11
Call History
12
Directories
13
Shared Lines
14
Voicemail
15
Tips
For best results, print on 8.5 x 14"
Note
(legal-sized) paper.
1
Dial
To dial, lift the handset and enter a number. Or:
• Press an unlit session button
(right side).
• Press the New Call softkey.
• Press the (unlit) headset button
or
speakerphone button
.
Dial from call history
As you enter a phone number, matching numbers
display from your call history.
To dial, scroll to a number and press the Select
button in the Navigation pad or the Call softkey.
Redial the last number
Press the Redial softkey.
Speed dial
Press a speed-dial button
(if available). Or,
enter a speed-dial code while on-hook (no dial
tone), then press the Speed Dial softkey.
Your system administrator can help you set up
speed dials from your User Options web pages.
2
Hang up
To end a call, replace the handset. Or:
• Press the Release button
.
• Press the End Call softkey.
• Press the (lit) headset button
or
speakerphone button
.
3
Answer
To answer a ringing call
, lift the handset. Or:
• Press the flashing amber session button
(right side).
• Press the Answer softkey.
• Press the (unlit) headset button
or
speakerphone button
.
• Press the Select button in the
Navigation pad.
Call waiting
If you get a second call while the first call is active,
a second session label displays.
To connect the second call and put the first call on
hold automatically, press the flashing amber
session button
(right side).
Multiple lines
If you use multiple lines, keep these basics in mind:
• Press the All Calls
button to see all calls on
all lines (oldest first). Otherwise, your phone
displays calls that are on the selected line only.
All Calls is recommended for multiple lines.
• To see which line is selected, look for a blue
icon on the line label and the line extension in
the header bar. (All Calls uses your primary
extension.)
• Press a line button or All Calls at any time to
switch views; doing so does not affect calls.
4
Mute
Press the Mute button
to toggle Mute on and
off. When Mute is on, the Mute button glows red.
5
Hold
1. Press the Hold button
.
The hold icon
displays and the session
button pulses green.
2. To resume the highlighted call, press the
pulsing green button
, the Resume
softkey, or the Navigation pad Select button.
6
Forward All
1. Press the Forward All softkey.
2. Enter a phone number, select a number from
Call History, or press the Messages button
(to forward to voicemail).
3. Look for Forward All icon
on your screen.
4. To cancel call forwarding, press the
Forward Off softkey.
Your system administrator can help you forward
calls remotely from your User Options web pages.
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