Cisco 12816 Instrukcja wymiany - Strona 31

Przeglądaj online lub pobierz pdf Instrukcja wymiany dla Router sieciowy Cisco 12816. Cisco 12816 32 stron. Blower module and air filter for cisco 12016, cisco 12416, and cisco 12816 router
Również dla Cisco 12816: Instrukcja rozpakowywania Podręcznik (28 strony), Arkusz danych (9 strony), Instrukcja obsługi (16 strony), Instrukcja wymiany (18 strony)

Drukuj stronę

Opening a TAC Case

Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are

those in which your network is minimally impaired or for which you require product information.) After

you describe your situation, the TAC Case Open Tool automatically recommends resources for an

immediate solution. If your issue is not resolved using the recommended resources, your case will be

assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:

http://www.cisco.com/tac/caseopen

For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely

degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers

are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You

and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your

business operation are negatively affected by inadequate performance of Cisco products. You and Cisco

will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations

remain functional. You and Cisco will commit resources during normal business hours to restore service

to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or

configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online

and printed sources.

•

78-16082-01

The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as

ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

Cisco Press publishes a wide range of general networking, training and certification titles. Both new

and experienced users will benefit from these publications. For current Cisco Press titles and other

information, go to Cisco Press online at this URL:

http://www.ciscopress.com

Cisco 12016, Cisco 12416, and Cisco 12816 Router Chassis Replacement Instructions

Obtaining Additional Publications and Information