Cisco 3631 Instalacja i formatowanie - Strona 32

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Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can

obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com

registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open

access to Cisco information and resources at anytime, from anywhere in the world. This highly

integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline

business processes and improve productivity. Through Cisco.com, you can find information about Cisco

and our networking solutions, services, and programs. In addition, you can resolve technical issues with

online technical support, download and test software packages, and order Cisco learning materials and

merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and

services. Registered users can order products, check on the status of an order, access technical support,

and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product

or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC

website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

•

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users

can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Installing and Formatting Cisco 2691, Cisco 3631 and Cisco 3700 CompactFlash Memory Cards

P3—Your network performance is degraded. Network functionality is noticeably impaired, but most

business operations continue.

P4—You need information or assistance on Cisco product capabilities, product installation, or basic

product configuration.

March 2002

78-13892-03