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EPSON

Date:

6/18/2004

PSB.2004.07.003

PSB #:

N/A

Reference:

Product(s):

Perfection 2480/2580 Photo/4180 Series Scanners

Scanner communication error in Mac OS X version 10.3.x with Classic running.

Subject:

This bulletin was created to inform you of a potential scanner communication issue that can

occur in Mac OS X version 10.3.x with Classic mode running.

Description of issue:

A customer has an Epson Perfection 2480/2580 Photo/4180 series scanner connected to a

computer running Mac OS X version 10.3.x. The customer also has an older scanning application

that only runs in Classic. When Classic is running and the customer tries to use the scanner, a

communication error occurs and the following dialog box appears:

Solution:

Per Epson Scan driver specification, the scanner should not be used when Classic is running.

The only workaround is to stop or turn off Classic before scanning. The table below shows a

Classic compatibility list for the Epson Perfection 2480/2580/4180 Series Scanners.

Scanner Model

Perfection 2480

Perfection 2580

Perfection 4180

RODUCT

UPPORT

Epson Scan

Version

2.50A

ULLETIN

MAC OS X 10.2.8

With Classic

Running

Page 1 of 1

PSB.2004.07.003

Originator: TC

Authorization:

Total Pages: 1

MAC OS X 10.3.x

With Classic

Running

Fails